Privacy Policy

iHeal Weight Loss Clinic is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any related media forms, channels, or applications (collectively, the "Site"). Please read this policy carefully.

If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The types of information we may collect include:

Personally Identifiable Information: Your name, shipping address, email address, telephone number, and payment information (credit card numbers, etc.).
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data: Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, exchange, or request information about our services from the Site.
Third-Party Data: Information from third parties, such as personal information or network activity data from analytics providers, marketing partners, or social media platforms.

2. How We Use Your Information

We use the information we collect primarily to provide you with a seamless, efficient, and personalized experience. Specifically, we may use your information to:

Process your orders and payments, and arrange for shipping.
Communicate with you regarding your order or account.
Send you email notifications about updates, products, and services (you can opt out at any time).
Improve customer service and respond to your requests and support needs.
Screen orders for potential risk or fraud.
Monitor and analyze usage and trends to improve your experience with the Site.
Request feedback and contact you about your use of our Site.
Comply with legal obligations or respond to lawful requests.

3. Disclosure of Your Information

We may share your information with third parties in certain situations, such as:

Service Providers: We may share your information with vendors, consultants, and other third parties who perform services for us or on our behalf (e.g., payment processing, shipping companies, email delivery services, data analysis).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure public safety.
With Your Consent: We may share your information with your consent or at your direction.

4. Use of Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to help customize the Site and improve your experience.

Cookies: We use cookies to keep track of items in your shopping cart and for a variety of other purposes, as detailed in our Cookie Policy. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Third-Party Cookies: We may also partner with third-party vendors to use cookies for advertising or analytics purposes.

5. Your Rights and Choices

Depending on your location (e.g., California or the European Union), you may have specific rights regarding your personal information, including:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction/Rectification: You have the right to request that we correct or update personal information about you that is inaccurate or incomplete.
Right to Deletion/Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You may opt out of receiving marketing emails from us by following the unsubscribe link in those emails. California residents have the right to opt out of the sale or sharing of their personal information by clicking a "Do Not Sell or Share My Personal Information" link (if applicable).
Right to Data Portability: You have the right to request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security and Retention

We implement a variety of security measures, including encryption and access controls, to maintain the safety of your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure, so we cannot guarantee absolute security.

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly solicit personal information from children under 13. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

iHeal Weight Loss Clinic
31776 Alvarado Blvd Union City, CA 94587
Email: info.ihealcenter@gmail.com
Phone:510-456-8877

Last Updated: 11/11/2025